Can Business Trust Twitter? Suspended Accounts Error!

Posted on 06. Jul, 2009 by in Twitter

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Last night I was working away, decided I would send a twitter message out and noticed I had the screen of Twitter Death (suspended twitter account message) on my account!

twitter account suspended

I was like, ah ok I have to been hacked unless it’s breaking Twitter rules to talk to your friends or do business like arrange what hotel you be staying at for the up and coming a4u Bristol Road show.

I decided to jump over to the Paid On Results account and it’s suspended also, I am like no way, people complain we don’t send enough messages and last tweet was about our new rebranding, the other week. At this point I am in a panic, hundreds of friends and customers will be thinking I am a low down dirty spammer, so I get in to my account to send a support request to Twitter, here is what your account looks like when  they suspended you.

twitter suspended home

I send in a support request and automatically get, ticket closed with “problem solved”, only the problem has not been solved my accounts have been suspended, so I write again to ask why and start searching to see if anyone else was having the same problem.  I do http://search.twitter.com/search?q=suspended and find only a couple of people suspended, well of course if your suspended you can’t post so some smart cookies have made new accounts to tell their friends they are innocent and not dirty spammers. As I look for news, nothing official can be found, I start checking friends accounts, all are ok, so what is going on, why am I and why is Paid On Results suspended?

Well turns out an hour later thousands of people have been suspended, and that was demonstrated by the sheer volume of people who wrote about “suspended” in a tweet, only get this Twitter must be blocking certain keywords from trending and while “suspended” was racking up a tweet every few seconds it never once showed on the top trending topics, where is Freedom of Tweet?

So can you trust Twitter for Business? Well sadly if you are building up a following or brand or even a business via Twitter for a error of this scale to happen it really dents trust in the system and would really effect goodwill with your users, how many people have un-followed or not followed people they where going to follow who have suspended accounts, your going to think “no smoke without fire” well I can tell you right now I trust smoke signals to get my messages out a hell of a lot more than Twitter.

Official statement from Twitter here, oh and the human who’s error it was, good luck finding as new job!

2 Responses to “Can Business Trust Twitter? Suspended Accounts Error!”

  1. Diane

    06. Jul, 2009

    One of my accounts has been suspended and as I don’t use it much I assume that it’s someone complaining about me not doing anything.

  2. BDR London

    06. Jul, 2009

    How annoying! I know that Twitter has been increasingly hit by spammers but to suspend non-spammers is unfair of Twitter. Please keep us updated as to how you get on and whether you get your ban lifted as you must have worked hard building up your followers!